The banking industry is very old and complex. An industry that was built for the world that we used to live in many years ago. Then, the bank was that safe place for people to keep their money and even to use it in order to do more money. I can still remember myself, somewhere… Continue reading What will the future of banking look like?
The year is 2017… We order almost everything that we need from Amazon, and Ebay. We never pay for a taxi in cash and neither need to catch a taxi- we just open an app and call for it. We borrow money from our friends and return it via Venmo app, we get our deliveries… Continue reading All I asked was to open a bank account
How many apps do you have on your smartphone? And how many of them are still in the middle of a “sign up” process? I have at least 10 apps in this status and I’m sure you do as well. Why does this happen? The “sign up” or in its professional name “onboarding process” is… Continue reading How to achieve the best onboarding experience?
The millennials (remember ? Those customers who were born somewhere between 1980 and 2000) are changing everything. Why? 1. They are the biggest generation so far … 2. They were born in a time of a rapid change. 3. Their priorities are different. 4. They are doing everything in a different way. That’s why they… Continue reading It’s not just about the Millennials…
I wrote a lot about the fact that customers don’t like their bank. But it’s more critical when it comes to Millennials. Millennials are used to consume their news, social media, clothes, food and more from the same e-commerce and social media giants — who are nicknamed “GAFA” (for those who are not yet familiar with this… Continue reading Millennials want Amazon to be their Bank